Privacy Policy

At Balance Bodywork & Spa, we deeply value the trust our clients place in us—not only with their wellness, but with their personal information. We recognize that the information you share with us is private, and we are fully committed to protecting it with the highest standards of confidentiality, integrity, and accountability.

This Privacy Policy outlines how we collect, use, and safeguard your personal data, and how we respond in the rare event of a security incident. We take this responsibility seriously and are committed to full transparency.

1. Information We Collect

To provide high-quality, personalized services, we collect the following categories of information:

• Contact Information: Your name, phone number, email address, and preferred method of contact.
• Service Preferences: Information related to your individual needs for massage, scalp therapy, and facials, such as pressure level, areas of focus, sensitivities, and wellness goals.
• Appointment Details: Dates, times, and types of services booked.
• Health or Comfort Disclosures (Voluntary): Optional information you may provide to support a safe and customized experience—such as allergies, prior injuries, or sensitivities.
• Payment Information: All payment details are collected and processed through a secure, third-party service provider.

2. How We Use Your Information

Your information is used exclusively to:

• Schedule and manage appointments
• Customize treatments to your preferences and wellness needs
• Process payments securely
• Communicate service updates, reminders, or occasional offers (you may opt out at any time)

We do not sell, rent, or share your personal data for marketing purposes with third parties.

3. How We Protect Your Information

We are committed to protecting your information through strong operational and technical safeguards. To this end:

• We partner with a reputable third-party software provider that specializes in secure customer data management for spa and wellness services.
• This platform uses industry-leading security protocols, including encryption, access control, and regular vulnerability assessments.
• Access to customer data is strictly limited to authorized personnel who are trained in privacy and confidentiality practices.
• Our systems are actively monitored, and data protection policies are reviewed regularly.

While we do not publicly disclose the name of our provider, we are happy to provide those details upon request. We also reserve the right to change providers as necessary to uphold or improve our security standards.

4. Our Commitment in the Event of a Data Breach

Although we maintain rigorous safeguards, no digital system is entirely immune from the risk of a cybersecurity incident.

In the unlikely event of a data breach, we will:

• Promptly investigate and contain the incident
• Notify affected individuals, in accordance with applicable privacy laws and regulations
• Fully cooperate with regulatory authorities and cybersecurity professionals
• Take remedial action to strengthen systems and prevent recurrence

While we cannot assume liability for unauthorized access resulting from events beyond our control (such as criminal cyberattacks), we are fully committed to transparency and swift, appropriate response.

5. Your Rights and Choices

We respect your rights over your personal information. You may:

• Request access to or correction of your personal information
• Request deletion of your data, subject to applicable retention obligations
• Withdraw your consent or opt out of non-essential communications at any time

To exercise any of these rights, please contact us using the information provided below.

6. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out. We are always available to address your concerns with the seriousness and care they deserve.

📍 16 E Main Street, Washingtonville, NY 10992
📞 (845) 293 - 3099
📧 xjbalancespa@gmail.com

Thank you for placing your trust in Balance Bodywork & Spa. Your privacy and peace of mind are as important to us as your well-being.